Privacy Policy:
Our clinic operates in strict compliance with Malaysian laws and regulations concerning patient data
protection and confidentiality. We recognize that safeguarding your personal information is of utmost
importance. Our privacy policy outlines the measures and safeguards in place to protect the sensitive
data you entrust to us. This policy extends to the secure handling and storage of patient records,
adherence to the principle of informed consent, and ensuring that only authorized personnel have
access to your confidential information.
Patient Consent:
In line with Malaysian guidelines, patient consent is a cornerstone of healthcare practice. Before any
medical or therapeutic intervention, our practitioners ensure that you are fully informed about the
proposed procedures, potential risks, and expected outcomes. We seek your informed and voluntary
consent before proceeding with any treatment or therapy. This process is designed to empower you in
making decisions about your own healthcare, fostering transparency and trust in our patient-provider
relationship.
Our commitment to privacy policy and patient consent is an integral part of our dedication to deliveringquality mental healthcare. We are devoted to providing a secure and confidential environment wherepatients can confidently seek the support and care they require while knowing that their rights and privacy are steadfastly protected.
Emergency information
In the event of a medical emergency, particularly if a patient exhibits aggressive behavior or requires
immediate medical attention, it is strongly recommended to proceed to the nearest hospital’s
emergency department. Swift medical intervention in such cases is essential to ensure the safety and
well-being of the individual.
For your convenience and preparedness, we provide a list of emergency contact resources:
Pusat Perubatan Universiti Malaya: Contact Number – 03-7949 4422
Police Petaling Jaya (PJ): Contact Number – 03-7966 2222
Bulan Sabit Merah Ambulance: Contact Number – 017-2901909
Emergency Ambulance Services: Contact Number – 019-3714050
These contact numbers are readily available to assist in critical situations, and we encourage you to keep
them on hand in case of emergencies. Your prompt action in seeking appropriate medical attention can
make a significant difference in ensuring the safety and health of those in need.
Contact information
For your convenience and ease of communication, we provide the following contact details to connect
with Raintree Specialist Clinic Sdn Bhd:
Clinic Contact Number: You may reach us at 017-5995188. Feel free to utilize this number for both
WhatsApp and phone calls, for inquiries.
Clinic Email Address: For email inquiries or correspondence, please contact us at
raintreesc109@gmail.com.
We are committed to providing responsive and accessible communication channels to address your
needs and ensure a seamless experience when connecting with our clinic.
At Raintree Specialist Clinic, accessible from www.raintreespecialistclinic.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Raintree Specialist Clinic and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Raintree Specialist Clinic. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
How we use your information
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
Log Files
Raintree Specialist Clinic follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
Cookies and Web Beacons
Like any other website, Raintree Specialist Clinic uses “cookies”. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.
Advertising Partners Privacy Policies
You may consult this list to find the Privacy Policy for each of the advertising partners of Raintree Specialist Clinic.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on Raintree Specialist Clinic, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that Raintree Specialist Clinic has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Raintree Specialist Clinic’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
CCPA Privacy Rights (Do Not Sell My Personal Information)
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
GDPR Data Protection Rights
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Children’s Information
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
Raintree Specialist Clinic does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.